Watch the Getting Started video for more information
I am a Corporate Post Office, why can I not shop on this site?
I work for Australia Post Corporate, why am I denied access the online store?
I am not a post office, can I order your equipment?
Our range of equipment is for Australia Post use only. Please contact us to discuss your requirements and we will decide your access on a case by case basis.
Why does the equipment in our Post office look different to the equipment on your site?
If you have the older style equipment which is different to that shown on our site, you may be able to identify an equivalent product by the size of the current replacement. Alternatively look through the gallery or the planograms to identify the merchandise and see how it is now displayed. If still in doubt, please contact us to discuss.
How do I know what to order?
If you are refurbishing an existing site or building a new site, we strongly advise that you work with your Australia Post Area Manager. They can assist with resources to plan your build or refurbishment to ensure you order the correct equipment, in the correct quantity for your merchandise.
Where do I buy the other equipment I need such as signage and joinery?
You can purchase all floor equipment (joinery) to fit our equipment from Ecco shopfitting on 03 9793 4755 (Joy or Lui)
What is a planogram?
A planogram is a document created by Australia Post that shows the preferred layout for displaying specific merchandise. It groups products into categories and displays them in a logical and attractive way.
Planograms are updated regularly when the merchandise range changes or new products are added. Generally the slat wall and floor equipment does not change, usually it is only the actual merchandise mix or range that changes.
I do not want to order right now, but I would like to know how much the equipment and freight will cost me altogether?
You can browse and shop on our site and if you don't want to order and pay straight away, simply go to shopping cart, fill in your State and postcode, then click on 'Get Quotes'. At this point you have not committed to purchase. This total invoice value, including freight, is shown at this point. We will only ship items once you have paid, so do not worry about using this checkout system to work our your costs.
Why cant you send the goods by Australia Post?
Because many of the items we supply are over 1150mm in length , we are unable to send via the Australia Post network. We use tried and tested carriers who have proved to be able to deliver on time every time.
If you wish to make your own freight arrangements, please do not proceed to checkout. please contact us directly by phone or email to discuss.
Generally we despatch small orders within 1 - 2 working days.
Larger orders or full store lots, generally require 2- 3 weeks to assemble and despatch.
Transit times can vary between 1 - 7 days, depending on the location of the delivery.
Why does the equipment arrive on a pallet and not in cartons?
From time to time, we send equipment on pallets to reduce manual handling and therefore reducing the risk of damage. This decision is made by us at the time of packing of your order.
NEVER use hot water or detergents, hot water weakens glue joins and detergents build up over time and smear on the surface of the acrylic. Never use abrasive cleaners rough cloth.
Why has my data strip has fallen off the shelf!?
Please refer to the downloads button for installation instructions for data strip. If data strip is installed correctly it will last many years.
New Shelves - Remove the protective masking from the shelf, remove the liner on the tape on the back of the data strip, position the data so that the top of the data strip sit above the lip of the shelf push gently across the full length.
Do NOT pull or disturb data strip for 24 hours after adhesion, this cure time is very important. Insertion of price ticketing immediately after install, can result in the data strip not adhering to the shelf.
Tip - We suggest that you insert the price tickets and printed material before removing the adhesive backing, this way your display will look complete immediately.
Existing shelves - Clean the shelf with Methylated spirits and allow to dry completely, then follow the above procedure for a new shelf.
What happens if my equipment arrives broken or parts of my order are missing?
Please contact us to discuss, we generally ask for photos of the packaging and the damaged equipment so that we can review and improve our packaging process. This also assists with our claim against the carrier.
For missing items, please contact us to discuss, we keep packing records for each order and may be able to chase up the missing item with our carrier.
Where is my order?
You will receive notification that your goods have been shipped, a tracking number and a link to our carriers website.
I think I ordered the wrong equipment, can I return it?
If the item is in re-sellable condition, we may be willing to accept returns. We advise that you contact us by email with photos of the product you wish to return, so that we can evaluate the condition of the item prior to accepting a return and credit. We will then contact you directly to discuss.